Returns & Exchanges
At Winter's Moon Limited, we want you to love your home treasures, but if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all items are returned in their original packaging and in resalable condition to qualify.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization code.
Secure Packaging
Carefully pack your items in their original boxes with all protective padding to ensure they arrive back at our warehouse without damage.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.
Quality Check & Refund
Once our team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing