Frequently Asked Questions
Everything you need to know about bringing Winter's Moon into your home.
What are your standard shipping times and costs?
We offer standard shipping across the UK within 3-5 business days. International shipping rates and timelines vary by destination and are calculated at checkout based on the weight and dimensions of your selected homeware items.
Do you offer a returns policy for fragile items?
Yes, we accept returns within 30 days of receipt. If an item arrives damaged, please contact our support team within 48 hours with a photograph of the packaging and product to facilitate a swift replacement or refund.
Are your textiles and home goods sustainably sourced?
Sustainability is at the heart of Winter's Moon. We prioritize working with local UK artisans and use organic or recycled materials whenever possible to ensure our products are as kind to the planet as they are to your home.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking link and a unique reference number to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For added convenience, we also support digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer gift wrapping for special occasions?
Yes, we provide a premium gift-wrapping service using eco-friendly paper and ribbons. You can select this option at checkout and include a personalized handwritten message for the recipient.